Terms and Conditions

What information do we collect?

Thank you for choosing to be part of our community at BiSolvent (“company”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy, and we are bound by data protection and privacy laws. Under data protection and privacy laws, BiSolvent is a data controller of your personal data.

Data controller is a legal term used in the General Data Protection Regulation to signify the person who controls what to do with any given personal data. When you visit our website https://www.bisolvent.com (“Site”) and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue the use of our site and our services.

This privacy policy applies to all information collected through our website, our mobile or our Facebook applications (“Apps“), and/or any related services, sales, marketing, or events (we refer to them collectively in this privacy policy as the “Sites“).If you have any questions or concerns about our policy or our practices with regard to your personal information, please contact us at hello@bisolvent.com.

Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.

How do we use your information?

In Short:* We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.*

We use personal information collected via our Sites for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests (“Business Purposes”), in order to enter into or perform a contract with you (“Contractual”), with your consent (“Consent”), and/or for compliance with our legal obligations (“Legal Reasons”). We indicate the specific processing grounds we rely on next to each purpose listed below.

How We Use Your Personal Data How We Justify the UseTo facilitate account creation and logon process. If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate the account creation and logon process. See the section below headed “Social Logins” for further information. This is in our legitimate business interest to engage with you in this way and promote simple and secure transactions.

To send administrative and promotional information to you. We may use your personal information to send you the product, service, and new feature information (e.g., competitions, promotions) and/or information about changes to our terms, conditions, and policies. Prior to sending you administrative or promotional materials, we will obtain your consent.

Fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Sites. We need to process this data to meet our legal and contractual obligations.

To post testimonials. We post testimonials on our Sites that may contain personal information. This is in our legitimate business interest to engage with you in this way and measure that such communications are relevant to you. Prior to posting a testimonial, we will obtain your consent to use your name and testimonial. If you wish to update or delete your testimonial, please contact us at hello@bisolvent.com, and be sure to include your name, testimonial location, and contact information.

To build a profile of you, your preferences, and your habits to better understand your interests. It is in our legitimate business interest to better understand your needs and interests.

To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond. We need to process this data to meet our legal and regulatory obligations.

To protect our Site and enforce our terms, conditions, and policies. We may use your information as part of our efforts to keep our Sites safe and secure (for example, for fraud monitoring and prevention). We need to process this data to meet our legal and regulatory obligations. In addition, it is in our legitimate business interest to protect ourselves from loss.

Will your information be shared with anyone?

In Short:* We only share information with your consent, to comply with laws, to protect your rights, or to fulfill business obligations.*

We only share and disclose your information in the following situations:

Compliance with Laws. We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal processes, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).

Vital Interests and Legal Rights. We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts. We may allow selected third parties to use tracking technology on the Sites, which will enable them to collect data about how you interact with the Sites over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, and better understand online activity. Unless described in this Policy, we do not share, sell, rent, or trade any of your information with third parties for their promotional purposes. If we provide personal information to these third parties, it is possible that this will involve transferring your personal information to countries outside the European Economic Area. Where this is the case, we will ensure that there are measures in place so that your Personal Information has an adequate level of protection.

Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Affiliates. We may share your information with our affiliates, in which case those affiliates will be required to honor this privacy policy. It is not POI Technologies LLC’s responsibility to ensure that the protocols regarding data sharing are in compliance with this privacy policy. If there’s any other contract that conflicts with this data sharing provision, this privacy policy will supersede that agreement. Affiliates include but are not limited to other companies and/or individuals such as those you have a financial relationship with, our parent company, and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

Do we use cookies and other tracking technologies?

In Short:* We may use cookies and other tracking technologies to collect and store your information.*We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy on the Site.

Do we use google maps?

In Short:* Yes, we use Google Maps for the purpose of providing better service.*This website, mobile application, or Facebook application may use Google Maps APIs. You may refer to the Google Maps APIs Terms of Service and Google’s Privacy Policy.By using our Maps API Implementation, you agree to be bound by Google’s Terms of Service. By using our implementation of the Google Maps APIs, you agree to allow us to gain access to information about you, including personally identifiable information (such as usernames) and non-personally identifiable information (such as location).For a full list of what we use the information for, please see the previous sections titled “Use of Your Information” and “Disclosure of Your Information.” You agree to allow us to obtain or cache your location. You may revoke your consent at any time. We use information about location in conjunction with data from other data providers.The Maps APIs that we use to store and access cookies and other information on your devices. If you are a user currently in the European Union, please take a look at our EU User Consent Policy, which can be found at this link.

How do we handle your social logins?

In Short:* If you choose to register or log in to our websites using a social media account, we may have access to certain information about you.*Our Sites may offer you the ability to register and log in using your third-party social media account details (like your Facebook, Twitter, or Google logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile Information we receive may vary depending on the social media provider concerned, but will often include your name, e-mail address, friends list, profile picture as well as other information you choose to make public. If you log in using Facebook, we may also request access to other permissions related to your accounts, such as friends, check-ins, and likes, and you may choose to grant or deny us access to each individual permission.We will use the information we receive only for the purposes that are described in this privacy policy or that are otherwise made clear to you on the Sites. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy policy to understand how they collect, use and share your personal information, and how you can set your privacy preferences on their sites and apps.

Is your information transferred internationally?

In Short: *We may transfer, store, and process your information in countries other than your own.*Our application servers are located in the United States and all data will initially be processed through them. Once processed, data will travel to its target destination for storage. The location of this data can be designated to any of the regions listed in Googles BigQuery documentation. If you are accessing our Sites from outside Germany or the United States, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information (see “Disclosure of Your Information” above), in other countries.If you are a resident in the European Economic Area, then these countries may not have data protection or other laws as comprehensive as those in your country. We will however take all necessary measures to protect your personal information in accordance with this privacy policy and applicable law.

What is our stance on third-party websites?

In Short:* We are not responsible for the safety of any information that you share with third-party providers who advertise, but are not affiliated with, our websites. *The Sites may contain advertisements from third parties that are not affiliated with us and which may link to other websites, online services, or mobile applications. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this privacy policy. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services, or applications that may be linked to or from the Sites. You should review the policies of such third parties and contact them directly to respond to your questions.

How long do we keep your information?

In Short:* We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law. *We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

How do we keep your information safe?

In Short:* We aim to protect your personal information through a system of organizational and technical security measures. *We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, the transmission of personal information to and from our Sites is at your own risk. You should only access the services within a secure environment.

What are your privacy rights?

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Sites. To opt out of interest-based advertising by advertisers on our Site visit http://www.aboutads.info/choices/. For further information, please see our Cookie Policy on the Site.

Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list – however, we will still need to send you service-related emails that are necessary for the administration and use of your account. You can also opt-out by:Noting your preferences at the time you register your account with the Sites.

Do california residents have specific privacy rights?

In Short:* Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.*California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

Do we make updates to this policy?

In Short:* Yes, we will update this policy as necessary to stay compliant with relevant laws.*We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

How can you contact us about this policy?

If you have questions or comments about this policy, email us at hello@bisolvent.com.